Refund Policy
At neezio.com, we aim to ensure you’re satisfied with your purchase. If you are not fully satisfied with an item, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition you received it.
- Refund requests must be submitted within [number of days, e.g., 30 days] of purchase.
- Proof of purchase (order number, receipt, or other proof) is required to process the refund.
2. Non-Refundable Items
Certain items are non-refundable. These may include:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
- Perishable goods, such as food, flowers, or plants
- Intimate or sanitary goods, health and personal care items
3. Refund Process
To initiate a refund, please follow these steps:
- Contact our Customer Support team at contact@neezio.com to submit a refund request. Provide your order number, item details, and reason for the return.
- We will review your request and, if eligible, provide instructions for returning the item.
4. Return Shipping
- Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Processing Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within [number of days, typically 5-10 business days]. If you haven’t received your refund within this timeframe, please contact your bank or credit card company, as there may be a processing delay.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@neezio.com with your order details and a description of the issue.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank or credit card account.
- Contact your bank or credit card company, as processing times can vary.
- If you’ve done both and still have not received your refund, please reach out to us at contact@neezio.com.
8. Contact Us
For any questions regarding our Refund Policy, please contact:
Email: contact@neezio.com